techrecovery | (no subject) (Reply)

So, the old Car/Computer analogy lives on, in the minds and hearts of brainless but well-intentioned 3rd party technicians.

3rd party tech calls in with a luser on the same line that has a computer that is "running hot." One of my neighbors gets this call. Tech demands to have the power supply replaced because "the center fan is not blowing enough air." To my neighbor's credit, she immediately recognizes the BS that this guy is spewing. 3rd party tech demands to know the amount of air that is supposed to be blowing through the case. Neighbor tech, realizing this question is a bit over her head, immediately looks for help. I find the system schematics, and highlight the part that says "910 BTU's per hour"

3rd party tech claims that he has measured the BTU's, but will not specify how. When we explained to him that the computer is functioning how it was designed to function, he started babbling about how if he's got three good tires on his car, and a flat fourth one, the car doesn't work. I stifled the question "If you take your car to a dealership, tell them the alternator is bad, and ask them to replace it under warranty, will they?"

On the other hand, I just got off the phone with a customer who agreed to run a six-hour diagnostic program, then wait three days for me to call him back, because he trusts me more than anyone else involved with his case...