Why I love my co-workers

[linguafranca.livejournal.com]

We had a customer (I'll call him Asshat) who yelled and swore at the techs every chance he got. There are a ton of notes on his account along the lines of "This guy is a total dick." Last week he had some trouble with his computer - virus or spyware or something - and one tech, Matt, said he would leave a CD in the other office for this customer to pick up. Apparently this was fine with the customer; if not, we could mail it to him. Asshat never picked it up.

Today Asshat calls to complain that he never got the CD - HE thought we would mail it to him (because he's in a goddamn wheelchair and how in the goddamn hell is he supposed to come get it?) and wants to have Matt fired. *snicker* Anyway, I transferred him to my supervisor's voicemail.

Shortly after I got home from work today, I received the following e-mail, sent to the whole support staff. Real names changed, of course:

Asshat (username here) has been a verbally abusive customer for quite some time now. Today, I requested and [our CEO] approved to have his account terminated. When I contacted him to inform him that we would no longer be providing him service, I received his voicemail and left a brief message. I'm sure when he hears it, he will be insanely pissed, and for that I am sorry. This will be the last time we have to deal with him.
[...]
Feel free to transfer him to my voicemail when he calls.

So Asshat called back this evening, pissed of course. The tech who received the call (my husband, and referred to as "Tech" in the below IM conversation) has just IMed me the following:

Tech: I very calmly told him no one was here who could take his call, and that I could transfer him or terminate the call
Tech: he said that wasn't good enough
Tech: and I said I could transfer him or terminate the call.
Me: "Sir, there is no third choice"
Tech: yep.
Tech: so he finally stfu'd
Tech: and I transferred him

Comments

[dmsalem00.livejournal.com]

Rofl.

It takes a guy scamming the company for lots of money before we deny them service =/ I say our company needs to be a little less picky with who we ban service.

[http://users.livejournal.com/shiara_/]

The kicker is, of course, that you know he's going to bad-mouth your company to anyone who'll listen regardless of the fact that he's an Asshat and has been verbally abusive.