techrecovery | "Friends" and IM's (Reply)

Well, I'm not a call center tech, but I do tech support for my "friends" and I am a Network Admin for a small office in Addison. Anyway, a "buddy" of mine recently im'ed me with questions about AVG. Now, I've used AVG for about a year and a half now, I think it's great, etc etc. My "friend" IM's me and asks what I think about it. What follows is the log of that conversation. I debated on changing the names of the innoc...I mean guilty, but I seriously doubt he reads this here. On to the log:

Cmitchpc: "friend"
DocSkurlockTx: Me

[01:32] Cmitchpc: shit loads alot fast ill tell yo uthat
[01:32] Doc SkurlockTx: yep
[01:34] Cmitchpc: norton antivrius download manger popped up again
[01:34] Cmitchpc: gay to the mx
[01:34] Cmitchpc: max*
[01:34] Doc SkurlockTx: obviously you didn't kill it
[01:34] Doc SkurlockTx: you need to check and make sure it's all gone
(nefarious trouble shooting steps, not worth mentioning)
[01:40] Doc SkurlockTx: ok
[01:40] Doc SkurlockTx: I don't know why your nav download manager is popping up
[01:40] Doc SkurlockTx: but I need to go to bed
[01:40] Doc SkurlockTx: I'm exhausted
[01:41] Cmitchpc: ok
[01:48] *** "Cmitchpc" signed off at Tue Aug 24 01:48:19 2004.
[01:49] *** "Cmitchpc" signed on at Tue Aug 24 01:49:36 2004.
[01:49] Cmitchpc: i got it dude
[01:50] Cmitchpc: i just extracted with winzip
[01:50] Doc SkurlockTx: great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[01:50] Doc SkurlockTx: wtf?
[01:50] Doc SkurlockTx: you haven't installed avg yet?
[01:50] Cmitchpc: just did
[01:50] Cmitchpc: its in YAY!!!
[01:50] Doc SkurlockTx: OMG
[01:50] Doc SkurlockTx: I could have told you to extract it first
[01:50] Doc SkurlockTx: futard
[01:51] Cmitchpc: well i just double clicked on it
[01:51] Cmitchpc: and it brought that thingy up
[01:51] Doc SkurlockTx: dude
[01:51] Doc SkurlockTx: OMG
[01:51] Cmitchpc: wow this baby is alot faster norton
[01:51] Doc SkurlockTx: do you not recognize an archived file?
[01:51] Cmitchpc: no i did not
[01:52] Doc SkurlockTx: ok dude
[01:52] Doc SkurlockTx: I really have to go now
[01:52] Cmitchpc: peace thanks for the help[
[01:52] Doc SkurlockTx: yeah

I swear...that one had me going for awhile.....I think I laughed for twenty minutes after that last line.