WHY!?

[setekh-chaos.livejournal.com]

Me: Thank you for calling My damn company!
Cust: Yeah, I need you to help me get my icon back to show that I am connected.
Me: No problem.
(I took him into network connections and had him check the box. System told him to restart. Had him restart)
Cust: Nothing is happing now when I click on my shortcut to connect. Oh, I see I have two shortcuts.
Me: Well maybe it's a bad short cut, no problem lets just delete them and create a new one.
(While I am telling him this he goes click crazy! Next thing I know he has two connectoids open, IE, Outlook, and about 10 icons in his sys tray.)
Cust: Nothing is happing, when I move my cursor into the window it disappears.
Me: Well it sounds like your system is trying to catch up and open everything. Let's just give it a minute.
(Mean while he is trying to close everything.)
Cust: It's locked up.
Me: OK, lets just reboot it. When it comes up let's delete the shortcut and create a new one.
Cust: OK.
(The whole time it's rebooting he is saying "Well it was working fine before I called you. Then once we checked that box all this happened.)

Oh really, it's that little check box! F*&@ that! You don't think it might be the fact that you clicked on 10 things before you sys tray load all that crap you have it there?

What I really said: Hmm that's odd.

Anyway upon reboot:
Me: OK. Let's delete those two short cuts.
Cust: I only have one.
Me: You said you had two before we rebooted.
Cust: No.
Me: Ok.... Well, let's Right Click on and delete the one you do have.
Cust: OK, done.
Me: OK, let's go to Network connections.
Cust: OK. Nothing is happing.
Me: Well let's give it a second.
Cust: Let me try again. Nope. Well, maybe if I right click and open. nope.
Me: ............................................
Cust: Oh, now I have three. But they are all empty.
Me: What!? You have to have at least one icon, it's there by default.
Cust: nope, it's empty.

(By now I am trying to slit my wrist with a plastic knife)

Me: Well sounds like you have some serious issues. You need to take that to a local tech.

(He then started in with the whole "It was fine before I called you and you made those changes." We went around and around for awhile. Then he had the audacity to say:

"Well, I guess YOU can't help me." click

Comments

[boredevilperson.livejournal.com]

Some people are just too stupid to receive support over the phone. They need someone right there to show them what to do and kiss their ouchies when they make a boo boo

Pain

[markiemole.livejournal.com]

I know your pain, i have had the same sort of thing

[chaoslore.livejournal.com]

Damn malicious shortcuts! How could you do that to your customer?