techrecovery | Why did I say yes? (Reply)

A while ago, I had a particularly horrible skill set pulled off me. The technology for it sucks, the training was worse, and there was pretty much no way to fix those people. I won't specify which technology it was, other than to say two things: If you have to sign a contract which says you'll keep this service for a year, that should be a warning sign. And, if speeds are referred to in terms of "up to" find out if there is a minimum speed guarantee. If not, run like heck back to dial up, no matter how sucky it may be.

The people who call in for tech support for this "pie in the sky" service are always angry and who could blame them? The contract says they have 30 days from the date of sale to cancel. Since most of them don't even get installed in the first 20 days, that means they have 10 days to get it installed, call tech support, try to get through, and then decide it will never work. This means many of them never get a fair chance to find out it's unsuitable for them and their lifestyle (i.e. they have a tree at their house) in order to cancel.

But at work we need techs who will take those calls. They asked me if I'd take that skill set again. And I said yes. (Pounding head on keyboard.) Why, why did I say "yes"? I'm already having nightmares about teching this product.

Maybe it's not too late to change my mind?