More on Qwest

[bdinger.livejournal.com]

It gets better.

Any who have been a corporate admin will understand the rest of this. In anything corporate-wise, you always either have to, or want to have extensive documentation of ANY problem. If a computer won't boot, you want to have a three page trouble ticket to cover your ass.

So, beingst that I report directly to, and only to, the VP/Operations and President of the company I am downright anal about this kind of thing. They asked me if I could, in addition to what I wrote up, get something from Qwest detailing the issues.

No biggie. Time Warner Datacomm is happy to do this for us, and I've never had to have Alltel do such a thing, but I'm sure I could tell them to write it on freakin' Papyrus with goat blood and they would do it.

I call Qwest and ask that they give me some sort of printed documentation of the issues.

"I'm sorry sir, you will have to have a subpeona"

No. Fucking. Shit. I mean, I even asked VERY nicely, repeatedly, and got the same answer.

So much for the "Spirit of Service", eh?

Comments

[terata.livejournal.com]

Thats a pretty common responce for consumer class accounts. I worked for 2 ISPs in the last 8 years, and that was their policy. Along with RR, TWC, BST, Covad, UUnet, Level 3 yadda yadda

[klyf23.livejournal.com]

Spirit in this case meaning "ghost."

[dubhain.livejournal.com]

s/Spirit/Unapologetic Lack/

HTH. HAND.