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Jul. 19th, 2004 06:06 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
chaobell posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryExhibit A: Compaq, previously brought in for dead modem, which was replaced.
Exhibit B: New modem.
Exhibit C: Box of modem shit sent home with customer, which includes driver CD and instruction booklet written, would you believe it, in clear and understandable English.
Customer, for reasons entirely unknown, decides to pull a format-n-restore on Exhibit A. Strangely, after doing that, Exhibit B does not work. Customer calls to tell me about this.
I ask if Customer has used Exhibit C. He says that the restore CD that comes with Exhibit A should have reinstalled the drivers.
I remind Customer that the restore CD only contains drivers for stuff that was in Exhibit A when it left the factory. Exhibit B was not in Exhibit A when it left the factory, and thus its drivers would not be on the restore CD, but would instead be on the CD that went with Exhibit C.
Customer says it's the wrong stuff, and that the system requirements are wrong because Pentium III's did not exist in 1998. (...wtf?)
O....kay. I tell customer to bring in Exhibits A through C and I will plug it in up front and look at it.
Customer and Exhibits A through C enter shop. I can smell Exhibit A all the way from my desk, which is located roughly twelve to fifteen feet away. Remember the cockroach computer I posted pictures of a couple months back? Yeah. The very same.
Long story short, Exhibit C is the right stuff to make Exhibit B speak to Exhibit A. I make a great show of removing the instruction sheet from the box, placing the CD in the drive, and following the directions to the letter.
Exhibit B comes to life. Imagine that.
I jokingly told Customer to bring Exhibit A back when it was really broken. He laughed.
I did not tell him I reinstalled his damn driver up front in about five minutes gratis for the sole purpose of not having to bring his stinky roach-infested computer back into the tech room again.
Exhibit B: New modem.
Exhibit C: Box of modem shit sent home with customer, which includes driver CD and instruction booklet written, would you believe it, in clear and understandable English.
Customer, for reasons entirely unknown, decides to pull a format-n-restore on Exhibit A. Strangely, after doing that, Exhibit B does not work. Customer calls to tell me about this.
I ask if Customer has used Exhibit C. He says that the restore CD that comes with Exhibit A should have reinstalled the drivers.
I remind Customer that the restore CD only contains drivers for stuff that was in Exhibit A when it left the factory. Exhibit B was not in Exhibit A when it left the factory, and thus its drivers would not be on the restore CD, but would instead be on the CD that went with Exhibit C.
Customer says it's the wrong stuff, and that the system requirements are wrong because Pentium III's did not exist in 1998. (...wtf?)
O....kay. I tell customer to bring in Exhibits A through C and I will plug it in up front and look at it.
Customer and Exhibits A through C enter shop. I can smell Exhibit A all the way from my desk, which is located roughly twelve to fifteen feet away. Remember the cockroach computer I posted pictures of a couple months back? Yeah. The very same.
Long story short, Exhibit C is the right stuff to make Exhibit B speak to Exhibit A. I make a great show of removing the instruction sheet from the box, placing the CD in the drive, and following the directions to the letter.
Exhibit B comes to life. Imagine that.
I jokingly told Customer to bring Exhibit A back when it was really broken. He laughed.
I did not tell him I reinstalled his damn driver up front in about five minutes gratis for the sole purpose of not having to bring his stinky roach-infested computer back into the tech room again.
