techrecovery | No more "Chat online with a Dell Support Representative"? (Reply)

Went to get support on a Dell Precision 330 that (like many other Dells we've bought in the past couple of years) had a hard drive die. (At least this user keeps good backups) At least this system was still under warranty (by 15 more days) I just get a new HD overnighted, pop it in and load it up. Still annoying however.

Is Dell no longer doing the "Chat online with a Dell Support Rep" thing?

I loved that setup! I got ahold of a tech online within 30 seconds and had replacement parts sent out right away. If it was something that needed to be worked out over the phone they just called and we went through it.

I did notice though that their e-mail support tool doesn't have the message where it basically said "Use this only if you don't need help right away" so maybe they've beefed that up a bit more?

Either way I ended up doing the usual "Call and wait on hold" thing. I then got a support rep who I'm fairly certain is from India. This guy I actually liked though. He wasn't too hard to understand, friendly and didn't stick to a script like some of them do. I still am not happy about tech jobs being sent out there mind you . . . ;-)