A Moment to Reflect...
Jun. 27th, 2004 11:58 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
dmsalem00.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryOk, normally, when someone posts something that I want to comment to, I'll just comment to it and leave it at that.
This
"http://www.salon.com/tech/feature/2004/02/23/no_support/"
Pissed me off, though.
Not so much you, "Matt" from "Alabama", but the article itself.
I've worked in a place like that, so I'm not going to deny that they exist. But I presently, I am, and I'm not afraid to say it, the "o" word.
Outsourced.
That's right, I don't work directly for the company that I work for. But I'll be damned if I'm not (pardon the redundancy), a DAMN good technician. As is my fiance, who sits down the row from me, and is downright gorgeous(wink). Unlike some of the people in this article, I actually OWN a computer, and have built a few in my lifetime. And, unlike the COMPANY in this article, my company has quite a capable and effective training staff. Those few people who pass by the HR department without knowing much about computers when they're hired know at LEAST enough to spot a dead power supply or corrupted .dll file when they see it. We have labs in our complex that actually have working versions of the computers our customers call in about. We KNOW how to fix the bastards, and we're going to.
To make a long story short, disregard this article. Yeah, places like that do exist. "Techs" like that do exist. But I'll be damned if any customer *I* talk to is going to feel like the sorry sods that call in to *THOSE* techs.
Thoughts? Ridiculing comments? Do you agree? No? Let me know.
This
"http://www.salon.com/tech/feature/2004/02/23/no_support/"
Pissed me off, though.
Not so much you, "Matt" from "Alabama", but the article itself.
I've worked in a place like that, so I'm not going to deny that they exist. But I presently, I am, and I'm not afraid to say it, the "o" word.
Outsourced.
That's right, I don't work directly for the company that I work for. But I'll be damned if I'm not (pardon the redundancy), a DAMN good technician. As is my fiance, who sits down the row from me, and is downright gorgeous(wink). Unlike some of the people in this article, I actually OWN a computer, and have built a few in my lifetime. And, unlike the COMPANY in this article, my company has quite a capable and effective training staff. Those few people who pass by the HR department without knowing much about computers when they're hired know at LEAST enough to spot a dead power supply or corrupted .dll file when they see it. We have labs in our complex that actually have working versions of the computers our customers call in about. We KNOW how to fix the bastards, and we're going to.
To make a long story short, disregard this article. Yeah, places like that do exist. "Techs" like that do exist. But I'll be damned if any customer *I* talk to is going to feel like the sorry sods that call in to *THOSE* techs.
Thoughts? Ridiculing comments? Do you agree? No? Let me know.
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