Mrs. Dumass

[k8mnstr.livejournal.com]

Customer calls in because Outlook can't get messages. I tell her to use her web-based e-mail. For shits and giggles we will call it webmail. So she is staring at the login screen and asks me what does she do. Input the fucking login information! I tell her to input her user id and password for the e-mail account she is checking and she asks me "which one". WHICH ONE DO YOU FUCKING WANT TO CHECK? Why do people go from 0 - Dumbass this quick? It's like you thrown in some HTML and common sense goes byebye. Pissing me off.

Comments

[loosechanj.livejournal.com]

If you weren't from down south I'd swear you worked for LockMart IT. My mom had zero clue how to login to their webmail. She kept putting in her email instead of her login. And I wasn't about to help her either, not since those fuckers fired me.

[c0c0c0.livejournal.com]

I hate that too. Expecially when they go from smart to dumbass in the call.

My dad is like that as well, and he can push my buttopns just right. One time he called me up so I caould help him fill out an applicatoin that asked him for his name, address, etc. argh!

[krzy.livejournal.com]

i process wireless insurance claims... instead of the above I usually get the following:

(some cust has multiple mobile numbers enrolled)
me: May I have the mobile number area code first?
them: which one? the one that's lost/stolen/broken/whatever-went-wrong-with it?
me: thinking to myself:"NO The one working perfectly!" ;)

[aragirn.livejournal.com]

My personal favorite email problem:

Customer: I'm not receiving any email!?! OMGfixME!
Me: Can I have your user name and password please?
Customer: Errr...
Me: How about your home phone number?
Customer: blah
Me: *clickety clickety clack*
Me: The reason that you aren't receiving email is because noone has sent you any email in the last day. Thanks, goodbye.

[achernow.livejournal.com]

The profs were good at not knowing how to use the OWA. They could all just push the "send/receive" button after ITS setup their Outlook on their computer but if anyone ever had to change a password or troubleshoot a non-working client they had to use OWA (idk why for passwords, there's a change password function in Outlook, iirc - we didn't have domain logins, btw, everyone logged into a local account (except for a few select depts who had their own domain servers locally)).

Every time when I asked them to use the OWA, they either didn't know their username and/or password OR they didn't know the address to it.

Of course, about half of them when asked if they were using "Outlook" or "Web Mail" responded "outlook" even if they did use OWA for their primary e-mail because it said "Outlook" on the screen (a lesser percentage would say "Netscape")

-A

[freaky-gamer.livejournal.com]

And just forget about it if they happen to be on a network with a login. When you finally get them to enter the right email userid and pass the network login comes up. Then of course you refer them to their IS guy for assistance. What is their normal responce "But I am the IS guy!". Some days you just can't win for losing...hee hee hee.

[zume.livejournal.com]

srry mam phone breaking up! ;]