My line of the day...
Jun. 28th, 2001 10:53 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
liquidmercurial.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI have been saying this since my last call and I find it very funny...
"I just got off my worst/best/funniest/horrible call of the day. And I got to use the word heterosexual!"
Now a little background. This woman started the call by telling me that there is someone hounding her and leaving threatening messages on her voice mail. She will be going to the SFPD in the morning she says.
(oooookay lady, not my problem)
She tried to get online after all this hullabaloo happened and she isn't authenticating. I check her settings. Go to verify her password and she has the wrong password. She keeps telling me, "I know it's one of the names of my two cats. It's either Scarlet or -whatever the other one's name was-." But it wasn't matching up. I get her CC info and get her password. I tell her what her password is "hurtful". She explodes! She starts telling me that she knows who changed her password and she wants to press criminal charges. I go talk to my supervisor. After we research, we finally come to the conclusion that the password was changed online and not over the phone, so there really isn't anything we can do other than change her password to something else less guessable. Now while we were researching this, she tells me that it is her "ex lover" that is doing this. That is a key point to this story, so I had to tell you.
I go back on the phone with her and tell her the situation. I said, "He didn't call in so we don't have any way to trace it. We don't trace everyone's actions on the web because that is an invasion of privacy. He had to have you password to be able to change your password. We can change the password to something he wouldn't guess."
She explodes and starts saying "You know who it is because you keep saying 'he'!" and she keeps repeating this hysterically. To which I respond (and I quote), "Ma'am, I am sorry I said the word 'he'. I assumed it was a 'he' because you said it was your ex lover that was doing this. I went on th assumption you were heterosexual and said 'he." (I still giggle about this every time I think about what I said)
She asked my name and then asked to speak with my supervisor. When my supe got off the phone he told me that she had calmed down and said at the end of the call, (again word for word what she said) "If he wasn't in the same state as me, I wouldn't be going through this. I would just be getting a gun."
But I got to say heterosexual in a technical support call. I am so pimp.
Kenny (a guy on my team) brought up a funny point. He said, "Well, her boyfriend got the last word in when you had to give her the password and you said, 'hurtful'." That's too funny....
"I just got off my worst/best/funniest/horrible call of the day. And I got to use the word heterosexual!"
Now a little background. This woman started the call by telling me that there is someone hounding her and leaving threatening messages on her voice mail. She will be going to the SFPD in the morning she says.
(oooookay lady, not my problem)
She tried to get online after all this hullabaloo happened and she isn't authenticating. I check her settings. Go to verify her password and she has the wrong password. She keeps telling me, "I know it's one of the names of my two cats. It's either Scarlet or -whatever the other one's name was-." But it wasn't matching up. I get her CC info and get her password. I tell her what her password is "hurtful". She explodes! She starts telling me that she knows who changed her password and she wants to press criminal charges. I go talk to my supervisor. After we research, we finally come to the conclusion that the password was changed online and not over the phone, so there really isn't anything we can do other than change her password to something else less guessable. Now while we were researching this, she tells me that it is her "ex lover" that is doing this. That is a key point to this story, so I had to tell you.
I go back on the phone with her and tell her the situation. I said, "He didn't call in so we don't have any way to trace it. We don't trace everyone's actions on the web because that is an invasion of privacy. He had to have you password to be able to change your password. We can change the password to something he wouldn't guess."
She explodes and starts saying "You know who it is because you keep saying 'he'!" and she keeps repeating this hysterically. To which I respond (and I quote), "Ma'am, I am sorry I said the word 'he'. I assumed it was a 'he' because you said it was your ex lover that was doing this. I went on th assumption you were heterosexual and said 'he." (I still giggle about this every time I think about what I said)
She asked my name and then asked to speak with my supervisor. When my supe got off the phone he told me that she had calmed down and said at the end of the call, (again word for word what she said) "If he wasn't in the same state as me, I wouldn't be going through this. I would just be getting a gun."
But I got to say heterosexual in a technical support call. I am so pimp.
Kenny (a guy on my team) brought up a funny point. He said, "Well, her boyfriend got the last word in when you had to give her the password and you said, 'hurtful'." That's too funny....
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