ahhh yes... home...

[valiskeogh.livejournal.com]

HELLO ALL, dont know WHY it has taken me SO LONG to find this community...
stupidity perhaps...

i dont have anything NEW to report, but i'm sure you guys would like to see (and hear) some of the past things i've posted. i've been able to capture MANY phone calls i've taken (internet technical support in one of the more stupid area's of the country), and here are two posts i've made. i have more... i'll repost a couple every few days till i use em up, then create some NEW stuff...

THE LINKS ARE ACTUAL REAL TECH SUPPORT CALLS!!! REAL PEOPLE!! NOT ACTORS!!! YOU CAN'T ACT THIS STUPID!!

---

xposted from own journal:
now i shall officially begin my attempt to train you guys out there who think EVERYONE know's how to "right click and delete" by posting this!
an actual phone call!!! WTF?!?! can anyone give me the answer, cause i was stumped... little blue box?
a clip:

me : "that's exceptionally odd behavior..."
her : "are you kidding me? you dont know what it is either?!"
...
her : "i haven't thrown it against the wall yet..."
me : "maybe it's time to"

call ends as i give her a phone number for a local computer repair shop, she lost me on that one...

---

CLICK ON THIS TO HEAR ANOTHER REAL TECH SUPPORT CALL!

my frustration shows on this one, this one falls into the SHUTUP AND REBOOT catagory
what made this one memorable?
"okay, i click on start, but nothin happens because my numlock is off"
O_o
"maybe the cat got up on it or sumthin"

in the beginning of this call, my head is in my hands and my head is resting on the desk...

---

valis
http://www.valis.info
http://www.valis.biz

Comments

[norelevance.livejournal.com]

that's when you walk the customer through taking a screenshot and sending it to you....

Re: BWWAHAHAHAHAHAHAHAHAA

[valiskeogh.livejournal.com]

BWWAAAAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

wanna see the LAST time i tried to do that?

these are what i got in my email :









those are the "screenshots" they finally ended up sending me....

[loosechanj.livejournal.com]

Someone should really come up with a "how to talk to tech support for dummies" book. Screw teaching people how to use word, they need to be taught how not to drive us insane.

[valiskeogh.livejournal.com]

TESTIFY

[loosechanj.livejournal.com]

That's one of the biggest problems, on BOTH sides I think, with tech support. People just not knowing how to describe their problems.

[klyf23.livejournal.com]

The only "little blue box" I can think of that would show up would be a "video disconnected" thing. Rember that monitor = "computer" and that computer = "modem" or "hard drive" in userspace.

[valiskeogh.livejournal.com]

WE dont have to describe PROBLEMS, HELL, we dont even have to describe solutions, we just tell them what to click, our biggest problem is tards dont know their left from their right.

[valiskeogh.livejournal.com]

oooooohh... yeah, but that would SAY something conceivably

[infusco.livejournal.com]

BWAHAHAHAHAHA!

nice! been wanting to hear actual audio tales for a while ;)

[valiskeogh.livejournal.com]

my pleasure, i have a hundred of em...

[terata.livejournal.com]

I'm not sure that posting calls is all that legal...

[valiskeogh.livejournal.com]

i always edit out any identifiable information, such as phone numbers, usernames, and email addresses

[terata.livejournal.com]

That may be true, but what if a person were able to identify themselves? In all likelyhood that would never happen, but if it did you'd been up a creek.

[valiskeogh.livejournal.com]

well, they'd have to be able to navigate the internet beyond "yahoo.com"

so i'ts more likely i'll be struck by lightening

Re: BWWAHAHAHAHAHAHAHAHAA

[cmdrproteus.livejournal.com]

Oh dear god! I know it's naive to say this, but it's sad when people cant even send a proper screenshot. What the hell did they use, a polaroid?

Re: BWWAHAHAHAHAHAHAHAHAA

[valiskeogh.livejournal.com]

damned if i know.... you NEVER EVER KNOW

can you SEE anything in those? i sure as hell can't... didn't they LOOK before they sent them?!?!

[valiskeogh.livejournal.com]

:) my pleasure!

[oddball42.livejournal.com]

software like this is another reason to make me thankful i run opera...

[valiskeogh.livejournal.com]

software like what?

[oddball42.livejournal.com]

the spyware mold hijacker thingy

[setekh-chaos.livejournal.com]

Me too