My Conclusion...

[elobscuro.livejournal.com]

...You know, I'm usually pretty good about giving custoemrs that little extra. You know, it's a software problem, but I'll be happy to try what I know. Or, "Well, now, since you didn't purchase this through The Company Which Must Not Be Named, I'm not able to support it, but let me find you the number of the people who _can_ help you..". Or even, "Okay, now _officially_ I don't recommend this, since it's not made by TCWMNBN, but I hear good things about spybot..."

It's not that hard to go the extra kilometer.

It's just when you start _expecting_ it, when you've done nothing whatsoever to persuade me that you're worth the effort, that I start getting a wee bit less helpful. No, I won't help you rip CDs, when it sounds like a software problem, and you spent the first ten minutes of the call insisting it was our problem, becuase you have a TCWMNBN computer, and no one was willing to help you, and why were you getting shuffled around for three days, when all you want to do is commit piracy. Now, I'm ambivalent about the whole "Arr, matey" issue, but, frankly, it takes a lot of chutzpa to ask me to help you with it under your service contract. Since it's, you know, not my job.

Okay, that's enough rant for me