learning to recognize the signs of stroke

[lolotehe]

Guy calls our desk and is having trouble with his TV. I let him know that our desk does not handle that, but if he goes to av.domain.com, he'll find some contact information there.

"It won't find that email address."

That's not an email address; it's a website.

"So how do I get there?"

You just type that in the address bar in Explorer.

"But it didn't find that address."

Not in Outlook; in Explorer.

He opens IE and the company's internal home-page comes up.

"Where is it on here?"

You just type it into the address bar at the top.

"It just brought up a bunch of stuff. Which one do I click?"

Like what? What do you mean, 'a bunch of stuff'?

"The Bing results."

OK, don't type it in the search bar. Type it in the address bar.

"What was that site again?"

AV.domain.com.

(typing)"AV@domain.com.....it's not finding it."

AND I COULD GO ON, BUT I'M SURE YOU'VE BEEN THERE.