Argh.

[hisamishness.livejournal.com]

That's all I can say.... Argh.

I've been off for a week and had started to forget about user requests like this:

Please deensemble the large white screen in the Newsroom plse. 

Yay for clear and concise problem statements!

[buckaction.livejournal.com]

"Customer wants an RCA on his explorer file"

Ok,


For what?



I mean, I'll find whatever the problem is, Hell I usually do and then some. Most of the time i'm killing em with massive amounts of information about everything wrong with their systems. (most of which they just don't care about)

But, Why are you fucking making me guess? Just TELL me what you're concerned about. Things will go alot faster and smoother when you do!

I hate when customers do shit like this. It's like they're trying to fucking test me or something.

"Tee Hee, let's see how good they are lolololol"

"and when they don't find that obscure error message (that isn't actually an "error" at all), we can write a tersely worded e-mail to make him feel bad about himself!"

Extra points for e-mailing me not even 5 minutes after I was assigned your case demanding status. Dude, I'm fucking good at what I do, but I'm not magic. Relax.




Edit - I found 2 DIMM's and a CPU logged as faulted. The faults were logged back at the beginning of the year, the system is extremely down on patches, so this is very likely to be a misdiagnosis. (Patch risk analysis comes out to 223% more likely to experience failures. Lol)

Of course, he refuses to upgrade, and demands we replace the memory and CPU anyway.

Yeah, no.