It helps if you tell me that you can't log into the VPN account instead of bitching that "it doesn't work, and can I have it set up like [other salez lady that *can* get in because her RSA token is associated with her account like I asked all the sales people three months ago via email when I rebuilt the RSA servers] because you forgot to give me your token number so I could associate it with your network account. Especially when it takes me all of 3 minutes and 28 seconds (including logging into said RSA server with the god fob) to reassociate your fob to you, and another two minutes to re-sync said fob.
And for the love of all that's unholy, don't bitch at me or my boss for not reading your email and responding, or I'll send a rather large and annoying tauren after you to give a lesson on just what
unholy is.
*is glad to be on vacation and away from the Great Unwashed Masses for all of next week*