I have no idea what your username is. We have over 40,000 accounts. When I open the call and ask for your username, mumbling your username, or god help me your full name, does not do anything at all. Unless you are such a spectacular asshole and frequent flier that an effigy hangs in your honor in the support center, I haven't the first clue who you are. Getting upset because I don't know how to spell your quiet mumbling helps nothing.
(Also, I am not impressed that you can spell your username in under a second. I didn't ask how to spell it because I wanted to see how fast you can spell it. I asked so I could look the fucking thing up and help you. Ugh!