(no subject)

[sgt-easton.livejournal.com]

Customer: I charged my phone overnight. When I looked at it this morning, it was hot and had battery acid all over it. I think something it wrong with the battery.

Me: (playing along) Ok, let me see. I'll be right back.

(I walk into the back, and test her battery. It's fine. I open her phone.)

Me: There's liquid damage here. The warranty does not cover this.

Cust: Yeah, the battery leaked all over!

Me: No, it didn't. Our batteries are lithium-ion. There isn't any acid in them.

Cust: But I've had phones replaced here before.

Me: You can file a claim through the insurance company.

Cust. Ok.

----
It's amazing how they back down when you call their bullshit.

"Don't" means do NOT

[lunatic59.livejournal.com]

Windy weather in the eastern U.S. brought down a lot of trees and powerlines over the weekend. This borked the router in the Philadelphia warehouse, losing the VPN connection and was not resolving the DNS hosts. Mr. warehouse manager, your instructions are simple ... go into the wiring closet and power-cycle (unplug, wait 10 seconds, replug, walk away) the router. Please don't press the reset button as this will wipe the configuration completely.

So, when presented with this difficult task of followng explicit instructions or doing what you were told not to do, guess which one Mr. I-can-press-any-button-I-damn-well-like-because-I-am-the-manager chose to do?