techrecovery | Mar. 24th, 2010

Someone came in today with a laptop which had had its C drive wiped clean. She told us she was trying to format the hdd of her mp3 player and accidentally selected the wrong drive to format. She also said it didn't prompt her to check she was sure. No part of this story makes sense to me at all O_o But then, I'm totally exhausted because I spent 2 hours waiting for another user to deliver me her laptop (she was an hour late) and subsequently had to work right through lunch in order to backup and entirely rebuild it in time for her to collect it before she had to leave to catch her train home again. She's a special snowflake all of her own:

Me: blah blah blah so I'm going to need to reimage your machine.
Her: What does that mean?
Me: Oh, it means I'll back up all your data and then wipe the drive and reinstall everything from scratch.
Her: Ok, well once you've done that, can you look at my installation of Word? It's doing x and y and z.
Me: Well, I'll be deleting everything, and reinstalling it, so the problem should go away then.
Her: Ok, but if you could look at Word once you've finished, and fix the problem, I'd be really grateful.
Me: *sigh*

In happier news, I have landed a new, higher-paid job and am leaving this particular helldesk for another one in 3 weeks' time. Hurrah! Farewell, crappy in-house call logging system! Farewell, PC Anywhere! Hello, god-only-knows what new horrors. Ah, the joys of this profession...