It's never MY fault...

[tuba-man.livejournal.com]

So I was closing out completed tickets (two step process for verification!) and not 30 seconds after closing out a VPN setup that was completed two weeks ago, I got a response.

"I couldn't log in yesterday, the VPN isn't working!"

( I don't know about you guys, but the SonicWall VPN software has been rock-solid as long as I've used it, so this is a bit suspect. )