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OK, for the last time ..
Nov. 3rd, 2009 12:15 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
lihan161051.livejournal.comIf you are calling tech support:
1) Do what the tech tells you to do.
2) Do ONLY what the tech tells you to do.
3) Tell the tech exactly what happens after you do it. (And for SHIT'S SAKE, don't paraphrase, please.)
Arguing with the tech about whether it's really necessary, or going off and doing half a dozen other things without telling us (like, say, deleting the email account we're trying to get working), or replacing the one *crucial* bit of info in your readback of an error dialog with "blah blah blah", will only make the call longer and more aggravating for both you and the tech.
I repeat, mumbling and typing and mouse clicks in the background (and don't think we can't hear those perfectly well) are a Bad Sign. (As well as an overwhelming temptation to leave something dangerous open in front of you and .. well, just see what happens. >XD )
1) Do what the tech tells you to do.
2) Do ONLY what the tech tells you to do.
3) Tell the tech exactly what happens after you do it. (And for SHIT'S SAKE, don't paraphrase, please.)
Arguing with the tech about whether it's really necessary, or going off and doing half a dozen other things without telling us (like, say, deleting the email account we're trying to get working), or replacing the one *crucial* bit of info in your readback of an error dialog with "blah blah blah", will only make the call longer and more aggravating for both you and the tech.
I repeat, mumbling and typing and mouse clicks in the background (and don't think we can't hear those perfectly well) are a Bad Sign. (As well as an overwhelming temptation to leave something dangerous open in front of you and .. well, just see what happens. >XD )
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