techrecovery | Oct. 31st, 2009

My Help Desk job went away yesterday. More specifically, it went to Atlanta and I wasn't given the opportunity to follow it. I saw it only fitting and a little bittersweet that one of the last calls I took involved convincing a secretary of her own boss's email address. It took twenty minutes. Twenty recursive minutes of:

"You CAN email him at firstname.lastname@business.com."
"But are you sure? That's not what's showing in the directory!"
"It does need updating, and I can put in a ti-"
"No, that's not what I'm asking for. I just want to know why it's not showing firstname.lastname@business.com!"
Didn't I just... "I'm not sure of that, but I will check with one of the administrators who updates the directory."
"Maybe I'm not being clear...I just want to know why it's not showing that! And what email address do I use for him?"

Now, to be fair, the format of the email addresses was changed from initiallastname@business.com to what it is now...last year.