Don't call me dude!,...er... William.

[trayce.livejournal.com]

Jesus. My ISP helpdesk's team leader was just on the phone to a customer screaming at her so loudly, most of our office floor could hear him clearly from metres away, even though she was on a headset.

The call seemed to be going normally and then for reasons I'm not sure of I heard him start screaming "SHUT UP, WHY WONT YOU F*CKING SHUT UP, DO *NOT* CUT ME OFF WHY DO YOU KEEP DOING THAT OH MY GOD"... poor F sat there quietly letting him rant and froth, so then he has the gall to scream "ARE YOU STILL THERE?" after she hadnt replied because she was letting him rant. So then every time she tried to say "yes" or "sorry" or start a sentence he'd cut her off again with "DONT YOU TALK OVER ME YOU BITCH" and kept screaming at her. I mean he was really screaming too, not just yelling, I've never heard anything like it in my 12+ years of customer facing IT.

To top it all off, after a 15 minute call where she'd called him William all the way through, he then decides to holler "And stop calling me WILLIAM, my name is BILL, only people who don't KNOW me call me william dammit!".

And then hung up before she got to explain to him that we are in fact open on weekends. Which is what he was angry and yelling about in the first place, claiming we're not.

Angry man is angry o_0