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Yet another clueless TS article
Jul. 24th, 2009 12:50 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
the-s-guy.livejournal.comhttp://www.helpmasterpro.com/community/blogs/entryid/56/professional-telephone-skills-for-the-helpdesk.aspx
Go on, have a look. And groan.
Feel free to comment on the page itself. He's also spammed it to other networks, where I shall be picking apart the multiple problems inherent in the underlying assumptions.
Seriously - if your boss started reading this out at work, would you be too stunned and insulted to reply, or simply laugh said boss out the door?
Go on, have a look. And groan.
Feel free to comment on the page itself. He's also spammed it to other networks, where I shall be picking apart the multiple problems inherent in the underlying assumptions.
Seriously - if your boss started reading this out at work, would you be too stunned and insulted to reply, or simply laugh said boss out the door?
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