Okay...

[amynnah.livejournal.com]

I'm a little stupid about the phonetic alphabet...but.

Is it C as in cat, or C as in Sam?

I'm just curious if I've stumbled into an alternate universe, where the alphabet is warped.... because I just spent five minutes on the phone merely attempting to wrangle the PC name out of a user who was not very good with my phonetic spelling... even using comparison phrasing such as the above.

Also, in her world, "B as in boy" is the same as "V as in boy."

Some might argue a bad phone connection. However, her voice was crystal clear, and I know people would complain if they can't hear me. Hell, they can hear my officemates across the room (especially when they swear, but that's a whole other rant).

...my brain hurts.

You want me to open $program? Oh, ok, sure. Just let me restart the machine 65 times first.

[crazycatlady.livejournal.com]

Mid-April, I took a job doing phone support for a fairly large law firm. Most of the questions that come across my line are fairly standard, and for the most part, the lawyers and legal assistans/secretaries/law clerks/whatever's PC these days are nice as pie. Few bitches, but you'll find them anywhere. And of course, there are the Golden Children. The selected few who make me want to slam the phone against the desk until they stop calling. The ones who've decided that whatever solution I have, they'll do the exact opposite of. The ones who never read the tech email, and who have specially designed places in their personal Hells for emails dealing with updates and new policies and such.

My question is, how do you deal with these customers and get them to listen to you?

Also, what are the most annoying pet peeves you've come across? My top two are not knowing the difference between logging off and restarting, and talking to me on one phone, a client on another phone, and their wife on a Blackberry.