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Dear User whom I am still on the phone with because you keep throwing me on hold...
Yes, I need your name for resetting your password. Please mute your phone before griping to your coworkers about the "girl" on the phone requiring your name, and how dare I ask you for such personal information. It's a name, sweetie, not your blood type and social. As for resetting your password, I had to do it manually for you because you're a little....special needs. Seriously. 10 minutes for a simple Windows password reset, most of which is me hand-holding, and explaining the differences between upper and lower case? And back to needing your name for your password.
If I don't know who you are, I can't look up your account. I can't help you reset your password. Five minutes of your life, and mine, were spent arguing (learn2mute button on your phone there, sweetie) over my needing your name alone.
/sighs...
Still seething over the Vent Drama in WoW Helldesk Woman, aka
amynnah
Yes, I need your name for resetting your password. Please mute your phone before griping to your coworkers about the "girl" on the phone requiring your name, and how dare I ask you for such personal information. It's a name, sweetie, not your blood type and social. As for resetting your password, I had to do it manually for you because you're a little....special needs. Seriously. 10 minutes for a simple Windows password reset, most of which is me hand-holding, and explaining the differences between upper and lower case? And back to needing your name for your password.
If I don't know who you are, I can't look up your account. I can't help you reset your password. Five minutes of your life, and mine, were spent arguing (learn2mute button on your phone there, sweetie) over my needing your name alone.
/sighs...
Still seething over the Vent Drama in WoW Helldesk Woman, aka
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