Oy...

[amynnah.livejournal.com]

Dear User whom I am still on the phone with because you keep throwing me on hold...

Yes, I need your name for resetting your password. Please mute your phone before griping to your coworkers about the "girl" on the phone requiring your name, and how dare I ask you for such personal information. It's a name, sweetie, not your blood type and social. As for resetting your password, I had to do it manually for you because you're a little....special needs. Seriously. 10 minutes for a simple Windows password reset, most of which is me hand-holding, and explaining the differences between upper and lower case? And back to needing your name for your password.

If I don't know who you are, I can't look up your account. I can't help you reset your password. Five minutes of your life, and mine, were spent arguing (learn2mute button on your phone there, sweetie) over my needing your name alone.

/sighs...
Still seething over the Vent Drama in WoW Helldesk Woman, aka amynnah

(no subject)

[random-c.livejournal.com]

So recently, I started working helldesk again and mostly I love it. Most of the customers are fine. We've got a couple of known issues on the latest version, so mostly they're in a panic due to a big ugly error that we can get rid of but they can't. No problem for us, seems like it to them.

However. Mrs Angry NoBackups? The app prompts you to back up when you exit, and when you perform certain other functions. The fact that something corrupted your database? Not usually a problem, because the thing creates an automatic backup at certain points, and you should have a backup that's pretty damn up to date so you - or in certain exceptional circumstances we - can restore from it. The fact that you have not done this since September? Not our problem. Really, really, not our problem. Especially seeing as you've been deleting the automatic ones 'because they're untidy'. So yeah, you're going to have to redo all those weekly tasks for every week since the start of September. Yeah, course, you can talk to a manager, she'll point and laugh too.

Also! Mr I've-been-tidying-up-my-system? Putting all those files you don't know the function of in folders according to their extensions? That's why Windows isn't working any more, not our software. Yeah, reinstall windows and NEVER DO THAT AGAIN.

And: Mr Surly. I realise that you only needed to know one fairly simple thing about how to work the app, and yes, I could have explained it to you easily. I'd just finished explaining something rather more involved to the previous caller. When we don't have a queue, management don't mind us doing it. However, the woman before you was cheerful, polite and grateful. You were rude right from the start, so what you actually get is referred to Sales for a training course. Enjoy spending a lot of money on getting information the software would have given you if you'd pressed F1.

Finally: Mother. As I have told you before, when you are connecting something to the USB ports on your laptop, look what you are doing, and make sure you are actually plugging it into one of the USB ports, because those similarly-shaped holes closer to the back are the air vents and yes, if you stick a USB cable in there, what actually happens is that something shorts and the machine crashes, hard. No, I don't believe that you plugged it in the right hole if the display corrupted as soon as you did it, because I watched you do it before.