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marie-the-otaku.livejournal.comI wouldn't have believed it if I hadn't taken the call myself.
Hello there, work in general all-around internal (strictly over the phone) tech support for a largish company. Customers can be amazing at times- in good, bad and absolutely WTF ways.
This story would be one of the absolute WTF's that left me baffled and holding back riotous laughter. I literally just stared at my monitor for a good five minutes after I ended the call in amazement that I really had taken this call.
**Cue phone ringing**
Me: "Hello, thank you for calling [our department,] can I get your log in ID please?"
I get the information to start the ticket then ask her what I can help her with.
Her: "Yeah I changed my password to include a number this morning and I CAN'T TYPE NUMBERS ANY MORE so I can't log in at all!"
Me: *cocking eyebrow* "Are you using a desktop or laptop?" (Some laptops as you guys I'm sure know have weird configurations at times-especially the older 'special dinosaur' laptops that are roaming about the company because their owners don't want to give them up.)
Her: "A desktop."
Me: "OK, are you trying to use the number pad or the row of number keys above the main keyboard's letters?" (I figured she had her Number Lock turned off and was trying to use the number pad while it was off. The frequency of that exact occurrence is sadly staggering.)
Her: *after full two seconds of silence* "OH MY GOSH! I never knew there was another set of numbers there above the letters!" *typing furiously* "OK, I'm in! Thanks so much! Have a good day!" *hangs up*
Me: *baffled and very amused*
Hello there, work in general all-around internal (strictly over the phone) tech support for a largish company. Customers can be amazing at times- in good, bad and absolutely WTF ways.
This story would be one of the absolute WTF's that left me baffled and holding back riotous laughter. I literally just stared at my monitor for a good five minutes after I ended the call in amazement that I really had taken this call.
**Cue phone ringing**
Me: "Hello, thank you for calling [our department,] can I get your log in ID please?"
I get the information to start the ticket then ask her what I can help her with.
Her: "Yeah I changed my password to include a number this morning and I CAN'T TYPE NUMBERS ANY MORE so I can't log in at all!"
Me: *cocking eyebrow* "Are you using a desktop or laptop?" (Some laptops as you guys I'm sure know have weird configurations at times-especially the older 'special dinosaur' laptops that are roaming about the company because their owners don't want to give them up.)
Her: "A desktop."
Me: "OK, are you trying to use the number pad or the row of number keys above the main keyboard's letters?" (I figured she had her Number Lock turned off and was trying to use the number pad while it was off. The frequency of that exact occurrence is sadly staggering.)
Her: *after full two seconds of silence* "OH MY GOSH! I never knew there was another set of numbers there above the letters!" *typing furiously* "OK, I'm in! Thanks so much! Have a good day!" *hangs up*
Me: *baffled and very amused*
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