Jun. 12th, 2008

[identity profile] ofstarstuff.livejournal.com
Yesterday I got a 52-minute call from a $DSL customer. Typical 'my internet is slow!' ado. I absolutely hate those calls.

15 minutes, at least, were used to try and enter the Online Administration area of his service. Why? Picture username/password page. There is a field under each of those words, where you type your info. He was clicking to the right of the words. Where, you know, it's BLANK.

And please, please. It can't be that hard to type a '@'. Is it?

52 minutes. In the most horrible, inscrutable, backwash accent. The one that makes you go 'could you repeat that, please?' every two sentences. And I've been suffering from a swollen lymph node on my ribs, which, adding to my wracking cough and the terrible pain the node inflicts when I breathe/cough/sneeze, makes my patience go down drastically.

Props to the gentleman, though... At the end of the call, he praised my patience, and said that not every tech is as kind to him. I think he should praise the mute button and my ability to wring his neck in my mind.

Bruised purgatory. Fifty. Two. Minutes. Something that we could've done in 15, tops.

Profile

techrecovery: (Default)
Elitist Computer Nerd Posse

April 2017

S M T W T F S
      1
2345678
91011121314 15
16171819202122
23242526272829
30      

Most Popular Tags

Style Credit

Expand Cut Tags

No cut tags
Page generated Aug. 28th, 2025 08:37 pm
Powered by Dreamwidth Studios