Ouch.

[fuego.livejournal.com]

Email I recieved:

I finish acquiring this software, have had problems to install it installs, it in my computer and it appears to me a message that says the failed installation to, and at the time of wanting to install it in the machine of my husband, says to me that has expired the license, in mine I do not work, and gives the same me I number of license and in the box says that is for three machines. I need help tanck you


I suspect a non-native English speaker, but their name doesn't suggest anything less white bread than "Jane Smith"

Fraking Apple Users!

[laptop-mechanic.livejournal.com]

Somebody brought us a nearly new iMac the other day. The problem description was "cd stuck in the drive".  What do we find when we crack open the machine (suction cups, and 30 minutes of swearing at the ineptitude of Apple designers later), and pull the disc out of the drive? A normal CD with a mini disc TAPED TO IT. They wanted to see if they could do that in order to read the mini disc.

The stupid, it BURNS. Or at least I wish it would. Some of these people do not deserve to live.

*stab*

[wibbble]

I really, really want to stab them in the face when they put their entire issue into the subject line of the email that the send.

Today we had what should have been at least two paragraphs in the subject line alone. I had to view the raw dump of the incoming email because our ticketing system wouldn't display the entire subject line.

*STAB*

Amazingly enough, I know how this should work better than you

[yanni85.livejournal.com]

Dear DNS record holder,

Just because I'm asking you to change the record for mail.ClientDomain.com does not mean that you need to verify mail can go there. Check the MX record, does it point to that address? No, it points to a spam filtering service. We've specifically locked down the onsite mail server so it doesn't accept connections from anywhere but the filtering service; of course you can't connect to it. Bring up the IP in a web browser and you'll verify it's correct. Also, it's helpful if you actually put the change in the first time we ask you to do so.

No love,
Me

Really, I understand why they asked. I deal with plenty of people myself so I know how dumb they can be. However, when the MX records don't point to that address and when they're bringing this up as we put in the request a second time because they failed to make the change the first time...

IT weedout Part II

[alexanderc.livejournal.com]

So, going back to , I got a followup email:

alexanderc,
I can't see your machine behind a router or switch. What IPs are you assigned to those machines? Are doing NAT? Or running VMWARE instance.
Please let me know what IP address you are using.

I don't get it. I really don't.

UCEProtect

[pikaporeon.livejournal.com]

No we cannot help you that our IPs have been blocked by UCEProtect
No it's not our fault that you run a newsletter that the crooks at UCEProtect view as spam
No we will not be extorted to -pay- them to remove us from their spam filters.


Anyone else run into uceprotect's bullshit-filter?