Oh you did not just...

[dragonbofh.livejournal.com]

Happy new year y'all.

It's only my third day back after christmas and already I want to stick forks in my face. enjoy:

( Moron 1 )

( Moron 2 )

"Public Drive" means, well...

[ptstech.livejournal.com]

(x-posted to my LJ)

Dear mutant simians posing as employees:

The "public drive" is intended as a TEMPORARY holding area for files you and others may be looking at during a given time.  IT IS NOT TO BE USED FOR PERMANENT STORAGE!  Have you never heard the word TEMPORARY before?  Never had its meaning divined to you?  No? Sesame Street/Calle Sesame didn't cover this one?  Really?  I guess this means you're still driving 'round on a temporary tag, then?  No?  THEN WHAT IS SO BLOODY HARD ABOUT THE CONCEPT OF TEMPORARY?

Somebody tell Jeff Foxworthy I've got a contestant for a fifth-grader to mop the floor with...

Wait, you want us to do what, and why?

[mariasama16.livejournal.com]

This is second-hand from a coworker who got this call last night. Again, we both work for a company that provides help desk/IT solutions to other companies.

One employee of one of those other companies, called in because he was wanting a port to be opened up in the company firewall. Coworker is curious, asks why. User is trying to access usenet, which granted, could be done for a legitimate reason. Coworker gets more clarification before trying to find the proper place to send this request. The reason why the user wanted access to usenet? His brother bought a video of a boxing match, threw it up on a usenet server, and said user wants to watch it.

Should I reiterate that he's trying to do this through the company's firewall? He wasn't even on VPN where we could be nice and tell him to get off before he attempted this. Oh no, he was actually at a company facility and presumably, on company time (and very much on company bandwidth).

Coworker sends ticket up to a higher person who acts as our liaison with that other company, mostly to let the higher up decide what to do (we did close the ticket, that wasn't an issue). Higher up sends it to the accounts he's responsible for (without specific details, mostly for a laugh) and (with the details), to another higher person directly within that other company. Said user is now probably at the minimum under investigation. I'm kinda curious if anything more is going to come out of it (stricter regulations on their computers would be preferable really).

(no subject)

[onyxrising.livejournal.com]

My customer's computer was out of warranty by about a month. He was upset that his hard drive problem had not been fixed when his computer went in for a bench repair. Further probing revealed that he had not, in fact, in his year of warrantied ownership bothered even once to mention his issues. The bench repair had been to replace a blown out speaker, so our reps had not had it on for more than a few minutes to test the sound out. It was certainly not long enough for the 30 minutes or so his computer was taking to crash.
The hard drive was failing the test in BIOS.
He informed me since literally the first day he brought the computer home, it could only stay on for more than thirty minutes. Every time it was turned on, he had to reinstall Windows.
He went on to explain that it was unreasonable to expect our customers to know that reinstalling Windows daily was abnormal. After all, he knew computers well, and he didn't know that. He'd learned his advanced computer skills through several years of mac ownership prior to purchasing our machine.
He'd gotten escalated past tier 1 and tier 2 by throwing a fit, from what I can see of the account notes.