Sometimes, I actually LIKE users.

[phaedra-13.livejournal.com]

I got a ticket yesterday that made me guffaw...because it shows that SOME of our users have a sense of humor.

The gist of the issue is that they were filing an entry through Customs and Customs rejected it for the penalty rate not matching the date. The user then listed the steps she's already taken to try to resolve it (this in itself is rare, because we always have to ask):

"Queried tariff and penalty
Deleted line and re-entered after query
Re-transmitted
Screamed

Help?"

Gotta love people with a sense of humor. :)