You'd think ..
Jun. 28th, 2007 10:21 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
.. that tech support agents would be hired on the basis of their ability to communicate articulately with customers and write coherent notes for the benefit of whoever comes after them. That's what you'd think, anyway. But you'd be wrong .. *headdesk* .. very wrong ..