hold-message fuckery

[hiroe.livejournal.com]

On hold with Hologic, need to price out a new AEC chamber for an xray machine.

*music playing*
*interrupt for recording one, female voice*
"All lines are still busy; please press 1 to continue to hold, or press 2 to leave a message."
*presses no buttons, hold music returns*
*30 seconds later, interrupt for recording two, male voice*
"All customer support representatives are currently busy assisting other customers. If you wish to leave a message, please press 1 now. If you wish to speak to the next representative, please press 2, and your call will be answered in the order it was received. Your call is important to us; press 1 to leave a message, press 2 to speak to the next available customer support specialist."

Pressing 2 gives me a phone that rings eternally, with no one to answer it.
*not* pressing any buttons yields the same result.
I'd press 1, but i don't just want to leave a message.



Edit: well, apparently the guy that answers for xray tech support is on vacation. Which is where i need to be.