techrecovery | Jun. 11th, 2006

I am internal tech services for a large corporation who does third party support for a big cellphone company. There are a couple hundred computers in here - a little over 700 when you include HR. They're Dells. They break. Someone NOT in our center made the most recient image for our rep's computers, and brilliantly decided that having the logout AND shut down option was a bad idea, so they removed the shut down option from the Start menu, apparently trying to force the reps to logout before rebooting their computers at the end of the shift.

The reps have decided this means they are NOT ALLOWED to reboot. So they won't. And given we're running Dells with not enough RAM to begin with, we get blue screens everywhere. Our computers are locked in little cabinets, so part of my job is to crawl around on the floor, unlocking and pressing the power button because the (l)users cannot.

However. We also have this handy dandy work order system where you simply fill out a little form saying what's going wrong where, and we come fix it.

It's Sunday. No one works on Saturdays, and I'm the ONLY ONE HERE on Sundays, and I start at noon. Therefore, do NOT for the LOVE of GOD come running up to me as I've just walked in the door, saying "You know, there are Blue Screens EVERYWHERE!" in the reproachful manner like I've been sitting in my office sucking my thumb all weekend.

ACK! And now I just called a team lead to ask her to call me when a rep is available for troubleshooting, and she says "Call? How?" I say "just the regular tech line." to which she replies "What tech line??". She has worked here for THREE YEARS!!!

*sob*
It's going to be a very long day.