(no subject)

[reynardo.livejournal.com]

Sir, your claim to have "a degree in computing" would sound a lot better if you had not asked, about 3 minutes later, what the difference is between a bit and a byte.

*facepalm*

[omg-teh-funnay.livejournal.com]

So, I joined the ranks of those we support today...

Tried to print a ticket while I had a couple of laptops balanced on the printer (long story)
Printer jammed and I cleared the jam, but it won't print.
Open it back up, inspect the guts, no jam.
Reboot everything
Still wont' print
"Hey, $printertech. Something's up with my printer. It no worky"
$printertech comes over, takes one glance, opens the empty paper tray...
and tells me to add paper.
I. forgot. to check. my paper tray.

*sob*

Letter to the manufacturer.

[hiroe.livejournal.com]

Dear Control-X Medical:

It makes our clients rather distrusting of us when your x-ray machine goes *BBBBZZZZZZZFRRRRRAPPP!!!!!!!!* and lets out a big whomp of burned-electronics-smoke.

The schematic i have does not match how the machine is wired.

The schematic you have does not match how the machine is wired.

My schematic does not match yours. The connections you speak of are not drawn on my version. Those lines do not exist on my copy. And the wires in the machine itself go somplace else entirely.

The machine was manufactured in april of 1994. My schematic is dated 5/31/96. Your schematic is dated 7/12/2005. Do you grasp why we have a problem?

I also dislike the fact that some of the pages in the support manuals are still in their original eastern-european language.

I'm not too happy with the level of support i've recieved thus far.

Can you guys get your act together? I would ever so much appreciate that.

Thanks!
--Drew