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Counting down the last few months of my job before I hand in my notice (and how sweet that will be, after a decade of corporate TS), I realised that the reason I am quitting (apart from finding a much more interesting way to make money) is not the callers.
The callers are fine. I can handle the callers.
It's the rampant stupidity and wilful ignorance in my very own workplace which are driving me out the door.
Management who for eight years have dealt with crisis after crisis by burying their head in the sand, instead of setting up procedures to handle tsunamis of incoming calls when some developer breaks thousands of PCs with another untested patch. Developers who get off scot-free after trashing the organisation time after time. Supervisors who think they (and everyone else) should be grateful to have a job which is the digital equivalent of the janitor with one toothbrush at Amal's House of Dodgy Curry, Weak Beer and Salmonella.
Of course, that's about the only level of job those particular supervisors have the skills for.
If I hear "Oh, but if the users weren't being continually screwed over by the developers, the SOE, management, and everything else, we wouldn't have a job!" one more time, I will be carving "No, YOU wouldn't have a job, you useless waste of skin" into random appendages with an apple peeler.
So help me, if I ever hire anyone with this kind of attitude, you may unscrew the top of my skull, remove my brain and use it as a bookend, because I sure as hell won't be missing it.
The callers are fine. I can handle the callers.
It's the rampant stupidity and wilful ignorance in my very own workplace which are driving me out the door.
Management who for eight years have dealt with crisis after crisis by burying their head in the sand, instead of setting up procedures to handle tsunamis of incoming calls when some developer breaks thousands of PCs with another untested patch. Developers who get off scot-free after trashing the organisation time after time. Supervisors who think they (and everyone else) should be grateful to have a job which is the digital equivalent of the janitor with one toothbrush at Amal's House of Dodgy Curry, Weak Beer and Salmonella.
Of course, that's about the only level of job those particular supervisors have the skills for.
If I hear "Oh, but if the users weren't being continually screwed over by the developers, the SOE, management, and everything else, we wouldn't have a job!" one more time, I will be carving "No, YOU wouldn't have a job, you useless waste of skin" into random appendages with an apple peeler.
So help me, if I ever hire anyone with this kind of attitude, you may unscrew the top of my skull, remove my brain and use it as a bookend, because I sure as hell won't be missing it.