Oh I'm getting the crackers tonight...

[jahbulon.livejournal.com]

Twice tonight I've been sworn at by a couple of retarded aussie cockheads. I don't mind swearing, Fuck, I swear all the fuckin time. But you and I both know that it is the goddamn arse-bleating principle of the cockramming thing. When they start to swear at us they cross the line between service and 'just talkin to some dude'. fuckpiece.

( Cut for usual run o the mill bitching )

meh

[coyoteden.livejournal.com]

Channel 4 suddenly made episodes of The IT Crowd only available in the UK.

Why bother? It's already on Google Video. And I do recommend watching "50/50" if you're having a dull day. You get to see some guy beat the living shit out of a clown with his own squeaky red shoe.

Back from 'moving'

[lions-tambua.livejournal.com]

So, finally.

Iam in my new position.
Less tech, more sales. however, at least finally the customers do what i TELL them.
ok. they HAVE to *G*
or... maybe 'have' is the wrong word.
They have the chance to either do what i say and THEN pay. but only pay what they NEED
or do what they want and pay EVERYTHING. (all they WANT. also the stuff they might not need)

i like my new job :)
and (since iam in Slovakia now) stuff is MUCH CHEAPER HERE!! :)
living in vienna (.at), getting food and everything in Bratislava (.sk)
Great deal *G*

I hope i'll get some more 'challenges' somewhere (here?, blogs?, KBs?) whatever.
GIVE ME SOMETHING TO CHALLENGE MY BRAIN!!!

greets :)

At least it's Friday...

[seattleotaku.livejournal.com]

Two sets of logins/passwords, one pair of email server names...
One distinct lack of user initiative (other than dialing the phone)...

54(!) minutes of repeated info and hand-holding...
A few of those were the customer being put on hold while I tried to stop muttering...
That was a mistake. He found his initiative and changed things again while he waited...
Incorrectly, of course.

Insert favorite Scanners telepathy-to-computers fantasy here.
In lieu of that, *headdesk* repeatedly.

(no subject)

[jahbulon.livejournal.com]

http://www.techeblog.com/index.php/tech-gadget/crash-different

Pure comedy

4 outta 5 ain't bad. Oh, wait.

[the-s-guy.livejournal.com]

I got bored a couple of weeks back, and went and analysed my last thousand tickets with a view to classifying the incoming calls from our corporate users. Here's what I found.

30% - stuff that should have been handled by the caller or their manager without our help. Reboots, wanting to know how their co-worker did something or what their local office policy was, crap like that

20% - calls misdirected to us by the World's Worst IVR System

10% - calls for one single particular type of access which should really be set up so users can self-grant it, because it's never denied

10% - ongoing known faults with in-house software that the programmers and project managers will never be held responsible for, or have to fix, even though most of the fixes would take about half a day's coding, testing and debugging

5% - ongoing known faults and errors which in-house software could easily be written to deal with automatically and silently in the background

5% - rampant stupidity and/or clumsiness


20% - actual genuine real work


I'm tempted to request 80% of our budget for a 'special project'.