(no subject)

[the-paco.livejournal.com]

'Noob' should be a proper remedy 'Root cause'.
Call Type: Maintenance
Product: Consumer DSL
Symptom: Authorization/Internet access
Trouble Category: Customer Equipment
Group: blank
Root Cause: Noob user
Resolution action: Schooled Noob

That and 'Elderly user'
Root Cause: Fogie
Resolution action: Reminded user that we don't want to reminisce about the Great War.
or: Advised user to obtain grandchild.
or: Advised user not to hit system with bedpan.
or: Advised user to obtain abacus.
or: Gave user heart attack.

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I should probably be less of an asshole. Don't wanna.