kalidor.livejournal.comLately I've been more annoyed at some "techs" that have been "supporting" users, then the inexperinced users themselves.
Today I got a call from a lady who couldn't get her dialup program working. Turns out she had been on tech support with my boss. He suggested that she take the wire between her fax and the wall; unplug it from the wall; and plug it into her modem to dialout. He then described the modem being the one with the port and the lights on the back. Ya know the one with LNK and ACT. We quickly figured out where her problems lay.
Not the first time either. I had to go onsite to fix a computer my boss diagnosed as having intermittent IE crashes due to viral issues. Computer just didn't like Service Pack 4. Good job boss.