techrecovery | Jul. 12th, 2003

This guy calls in today because he says he has a virus on his computer. I don't get why people call their ISP when they have a virus on the computer. That's just stupid. If you drive to the store and, while you are out someone breaks into your house and messes everything up, do you blame the road that you were driving on? Or do you blame yourself because you forgot to secure your home? I mean, you have ANTI-VIRUS for this sort of thing. Just because we give you access to the Internet doesn't mean we are responsible for every piece of data that travels in and out of your computer. And thank God, Goddess, or whatever for that fact!

You got the fucking virus because, A: you didn't have your anti-virus running and, B: because you haven't updated your virus definitions in a long time. Now, explain to me why you want me to help you do these things. I had to explain to this guy how to do a virus scan - all the while explaining to him that I can't really help with it because SYMANTEC makes the anti-virus software and it really has nothing to do with us. Nope... this means nothing to him. Then after fumbling with trying to give him explicit instructions for software that I can't see and which is outdated, he wants help with updating the virus definitions, since the scan didn't find anything. "Sir, I can't help with this." He doesn't care... [BTW, side note, if you ever call in for help and the person on the other end calls you "sir" or "ma'am" it means that they are fed up with you and you aren't listening. Or you are argumentative. Take this to mean, we don't want to talk to you any more!] Luckily the guy hadn't renewed his subscription with Symantec so he couldn't update his definitions. He almost wanted me to stay with him, on the phone, while he paid for a renewal. OH, FOR FUCK'S SAKE!!!! I had to tell him, for the 800th time that this is Symantec's job to do. They have their own technical support people to help people with THEIR products. I'm not trained to walk through all this, nor is it my responsibility. If Symantec wants to pay me to do their work then I am all for it. Until then... Shooo! Go away!!! Move along!!! This is not the tech you're looking for!