techrecovery | Apr. 21st, 2001

So I currently work for the Verizon MCC, and deal with a lot of earthlink customers when genuity calls tickets in to us. Today I spent and hour arguing with Verizon Online and Genuity about a customer who had been down for three months since Genuity had them set for static IP's and Verizon Online showed they should be Dynamic. After Genuity refused to set the customer dynamicly and also claimed they didn't know the customers IP address and transfered me to their provisioning group to sit on hold for an hour I finally called them back and was about to tell them how to look up the customers damn IP address in their redback myself when the tech I got gave me the ip address in 30 seconds.... So then I call the customer back configure their nic, and customer is up for the first time in 3 months... *sigh*

So then I figure I'll call Verizon online since I've just done their job for them, and at least tell them what I did so they can help the customer out in the future.. but NOOOO the tech says he can't mark that the customer is set up for a business account, so I gave up and just forced him to open a trouble ticket and type in all the customers IP addresses in hopes that some one in the future may go back and check previos tickets before setting the customer back to DHCP when the customer just wants their e-mail set up.

*sigh*