![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
liquidmercurial.livejournal.comWhy is it that Thursday is always the day for super morons who don't listen to you and interrupt you with questions or arguments to what you are helping them with? Hey, you called me for help. Are you going to let me help you or should I let you go to do your own thing?
My queen of calls today (so far) has been this last one. These people used to have Verizon DSL and they hate it and want to go back to Earthlink dialup. Well, first of all this lady has such a thick accent, I can barely understand a word she says (which isn't anyone's fault, it's just annoying). She has talked to 5 other techs today about this problem. She just kept having connection problems. I finally come to the conclusion that she is getting connected with no throughput. Well, she used to have DSL, I bet the MacPoet extensions are causing a problem since all of her other settings are perfect for dialup.
We went into extensions manager and I asked her to look for MacPoet (mind you I am speaking to her like I would speak to a deaf child). She says, "I've already done this and we didn't find anything." I asked her to look again just to be sure to which she starts arguing. FINE, we'll do this a different way. I want you to set the extension set to OS 8.5 ALL. We do that and suddenly it's saying there are 2 copies of MacPoet init and MacPoet module. GRRRR. Deleted those. Then Norton kicks in saying "Are you sure?" YES! I'M SURE!!! We reboot..... (breathing breathing)
On the reboot I have her go into Sherlock to do a search for MacPoet. We found 9 items (and she said she couldn't find it). Told her to drag all of these to the trash. Oh my, you would have thought I suggested she sacrifice her firstborn. It went into a huge debate and passing the phone back and forth between her and some guy who had just as thick an accent. They kept saying, "What if we want to go back to Verizon?" I told them that Verizon would supply them with new software should that happen. They kept repeating that question. I kept repeating the same answer in the simplest words I could possibly use. I was almost to the verbal skills of "Me Tarzan. You Jane!" I finally told them, "If you don't trash these items, you don't connect to Earthlink. Simple as that." They continued to argue and ask questions passing the phone back and forth. I finally yelled, "IF YOU DON'T TRASH ALL THE MACPOET, YOU DON'T CONNECT! SO YOU EITHER TRASH IT OR I HAVE TO LET YOU GO BECAUSE THERE IS NOTHING ELSE LEFT TO DO!" They asked again.... "But what if we want to go back to Verizon?" ARGH
Finally after laying down the law, she explains to me that they will just wait until tomorrow and call back. Then she explained that they don't want to trash that in case they do go back to Verizon (haven't heard that one before).
She says, "We are such beginners to this computer thing that we don't want to shift things all around only to have to redo it again and regret it."
I said, "Doesn't Verizon have tech support?"
She said, "Yes, but they are so rude and don't really help. They aren't very patient with us and just blow us off. That's the reason we came back to you."
I understood finally. I told them, "I understand. When you are ready to come back to Earthlink fully, give us a call so we can trash those items and get you back up and running."
People are INSANE!
My queen of calls today (so far) has been this last one. These people used to have Verizon DSL and they hate it and want to go back to Earthlink dialup. Well, first of all this lady has such a thick accent, I can barely understand a word she says (which isn't anyone's fault, it's just annoying). She has talked to 5 other techs today about this problem. She just kept having connection problems. I finally come to the conclusion that she is getting connected with no throughput. Well, she used to have DSL, I bet the MacPoet extensions are causing a problem since all of her other settings are perfect for dialup.
We went into extensions manager and I asked her to look for MacPoet (mind you I am speaking to her like I would speak to a deaf child). She says, "I've already done this and we didn't find anything." I asked her to look again just to be sure to which she starts arguing. FINE, we'll do this a different way. I want you to set the extension set to OS 8.5 ALL. We do that and suddenly it's saying there are 2 copies of MacPoet init and MacPoet module. GRRRR. Deleted those. Then Norton kicks in saying "Are you sure?" YES! I'M SURE!!! We reboot..... (breathing breathing)
On the reboot I have her go into Sherlock to do a search for MacPoet. We found 9 items (and she said she couldn't find it). Told her to drag all of these to the trash. Oh my, you would have thought I suggested she sacrifice her firstborn. It went into a huge debate and passing the phone back and forth between her and some guy who had just as thick an accent. They kept saying, "What if we want to go back to Verizon?" I told them that Verizon would supply them with new software should that happen. They kept repeating that question. I kept repeating the same answer in the simplest words I could possibly use. I was almost to the verbal skills of "Me Tarzan. You Jane!" I finally told them, "If you don't trash these items, you don't connect to Earthlink. Simple as that." They continued to argue and ask questions passing the phone back and forth. I finally yelled, "IF YOU DON'T TRASH ALL THE MACPOET, YOU DON'T CONNECT! SO YOU EITHER TRASH IT OR I HAVE TO LET YOU GO BECAUSE THERE IS NOTHING ELSE LEFT TO DO!" They asked again.... "But what if we want to go back to Verizon?" ARGH
Finally after laying down the law, she explains to me that they will just wait until tomorrow and call back. Then she explained that they don't want to trash that in case they do go back to Verizon (haven't heard that one before).
She says, "We are such beginners to this computer thing that we don't want to shift things all around only to have to redo it again and regret it."
I said, "Doesn't Verizon have tech support?"
She said, "Yes, but they are so rude and don't really help. They aren't very patient with us and just blow us off. That's the reason we came back to you."
I understood finally. I told them, "I understand. When you are ready to come back to Earthlink fully, give us a call so we can trash those items and get you back up and running."
People are INSANE!
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}