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Aug. 4th, 2011 01:46 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ravenofdreams.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI work at a computer repair store that is an official repair centre for.... let's call them 'Pear' Computers. We are not a corporate store, just a reseller.
Recently, Pear came out with a new OS... Doberman, say. If you bought a Pear in the last 30 days, you can upgrade to Doberman for free. You do this by submitting an online request directly to Pear, at which point they email you a redemption code, essentially a gift card. Included in that request, you must upload a copy of your receipt.
I hate this idea with all the hate in the world.
People:
NO, this is not a Pear store. We cannot issue you the code directly. We cannot just install it for you, and certainly not for free. We cannot issue you the code. I do not have some Sooper Sekrit List of upgrade codes that I am just not telling you about.
YES, the only way to get the code is to submit that online form.
YES, you must upload a copy of your receipt.
YES, it must be an electronic copy. (If you wish to try and stuff your receipt into your ethernet jack, please do. We can replace that when you break it, and would be happy to charge you to do so.)
NO, I cannot give you that electronic copy. Did you buy your new Pear from us? No? Then why would I have a copy of the receipt for something you bought somewhere else?
YES, it must be an electronic copy. Okay, you want to scan it. Yes, I can tell you how to do that. What kind of scanner do you have?
....oh. You don't HAVE a scanner.
NO, I cannot teach you how to use a device you do not own.
...ahaha, what you mean is that you want to come use our scanner.
NO. Go find a Kinko's or purchase a scanner. We could sell you one, but we do not have an open scanner that you can use.
NO, that is not what the Pear phone rep meant when they said we would show you how to use your scanner.
*headdesk*
Recently, Pear came out with a new OS... Doberman, say. If you bought a Pear in the last 30 days, you can upgrade to Doberman for free. You do this by submitting an online request directly to Pear, at which point they email you a redemption code, essentially a gift card. Included in that request, you must upload a copy of your receipt.
I hate this idea with all the hate in the world.
People:
NO, this is not a Pear store. We cannot issue you the code directly. We cannot just install it for you, and certainly not for free. We cannot issue you the code. I do not have some Sooper Sekrit List of upgrade codes that I am just not telling you about.
YES, the only way to get the code is to submit that online form.
YES, you must upload a copy of your receipt.
YES, it must be an electronic copy. (If you wish to try and stuff your receipt into your ethernet jack, please do. We can replace that when you break it, and would be happy to charge you to do so.)
NO, I cannot give you that electronic copy. Did you buy your new Pear from us? No? Then why would I have a copy of the receipt for something you bought somewhere else?
YES, it must be an electronic copy. Okay, you want to scan it. Yes, I can tell you how to do that. What kind of scanner do you have?
....oh. You don't HAVE a scanner.
NO, I cannot teach you how to use a device you do not own.
...ahaha, what you mean is that you want to come use our scanner.
NO. Go find a Kinko's or purchase a scanner. We could sell you one, but we do not have an open scanner that you can use.
NO, that is not what the Pear phone rep meant when they said we would show you how to use your scanner.
*headdesk*
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