[identity profile] mrsvickie.livejournal.com posting in [community profile] techrecovery
At work, while on a call. I asked the customer to disconnect his router from the connection so that we would be able to see his valid IP Address and do further troubleshooting from there.

Me: Okay, so what we are going to do is remove the router from the modem so we have a direct connection to the computer.
Customer: Okay no problem. I may need a bit of help with it while I remove cables...
Me: That's okay sir. I'll be able to help you out with that
Customer: Okay, so I have removed the cable from my router and what would you like me to do with it?
Me: If you would plug it into the back of your computer that would be great.
Customer: Okay, hang on. I'm going to get my daughter to help me take the computer out of the desk.

Customer: Daughter, Can you come here and help me with the desk?
Daughter: Okay, Give me a second.

Customer: Okay so I have removed the cable from the router and pulled the computer out, what do I need to do now?
Me: Okay so we are going to plug in the RJ45 cable into the back of the computer. There is already going to be a cable there so you can just un-plug that one.
Customer: Okay.

Customer: Daughter, I told you to stay in here because I would need you again.
Daughter: You should be showing me with respect and be grateful that I am helping you with this.
Customer: I'm sorry Daughter. May you please take a moment from your friends to help me with the computer so you will be able to use it?
Daughter: No. I'm busy right now.
Customer: Alright. I'll do it myself. It will take longer. But it will get done.

10 minutes later:
Customer: Okay so everything is set up now


God, if that were my daughter... I would fucking kill her. Why would you treat your father in such a way? I honestly felt like asking him why he would put up with that.

Date: 2004-05-09 02:50 pm (UTC)
From: [identity profile] pisceandreamer.livejournal.com
I'm going to go on the theory that he laid the smack-down on the attitude after you were off the phone and her computer privs are gone for a little while.

That, or - he poured himself a scotch, went and found Mom and asked, "You're *sure* I'm the father of that teenaged monster?"

Date: 2004-05-09 02:55 pm (UTC)
From: [identity profile] xdownfornowx.livejournal.com
its awesome how everyone forgets what being a teen is like. She may appreciate him in 10 years. I think I realized the hell I put my folks through when I was 24. Its been much apprecriation since then. And I think scotch helps.

Date: 2004-05-09 03:32 pm (UTC)
From: [identity profile] hoffman-log.livejournal.com
The first step to PREVENTING people like that is to remove the TV from the house.

If that's not an option, then removing MTV, MTV2, and BET will be almost as effective.

_MaH

Date: 2004-05-09 08:41 pm (UTC)
From: [identity profile] drnazo.livejournal.com
It's his fault. If parents these days could actually be firm with their kids instead of having spines of jelly because some shitty book on parenting told them to maybe we would have better people. These spoiled little pricks grow up to be rude, bitchy people that expect everything to just be handed to them.

A nice firm smackdown on these kids would do the trick just fine.

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