Today is moron day. Oh yes.
Jun. 18th, 2001 04:58 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryHehehheheehheheheheeeeeeeeeehehehhee so today truly is a day for idiots and wankers. What's going on, Loki having some fun? *smirk*
First a guy calls us who wants some information on using multi language packs on Office 2000 which he was told isn't possible in the version he has. He couldn't accept this, so he rang me and he was told the same thing.
I'm training someone, so basically she's doing the talking and I'm telling her what to say by the way - that's why I'm saying "we".
So anyway, we tell him the same thing, and he's pissed off and ranting about how Microsoft sucks cos of their licensing schemes and how he doesn't believe that's the answer and keeps asking if she's sure. Yes we're fucking sure, you cockmuncher! It's not me that decides the licensing schemes!
So then he asks about Office XP and we have to tell him he can't do what he wants to unless he buys an Enterprise, Select, or Open license for Office. Oh boy, he didn't like this.
He starts going on about wanting to speak to a more experienced technician. I tell her to say that we are technicians, we don't generally deal with licensing issues, but we can put him through to the supervisor upstairs who knows all about licensing (and told me the same thing as I told him about the product being unavailable to him) but I would have to take a callback.
He wants to know when exactly she will call him and won't take anything for an answer. We can't put him straight through to her because most likely the phone will be left ringing because she's usually on the phone. Then he'd be even more pissed hehee... But he won't take that for an answer. We said we would take a call back and have her call him back ASAP, he wants to know WHEN, we say we can't tell him when, he wants to know WHEN. We finally send him through to another supervisor who doesn't know the info either, but can tell him to bite my ass.
*cackle*
The next guy sounded pissed off when we got him (yeah it's all MY fault your fucking Outlook Express won't work)... Now I have to stop for a second here and say what I really find STUPID about people who call tech support is people not being in front of the PC. I mean, you want support/help with something, you think you'd have it in front of you right? The nature of his problem is that it's one where you need to try something and if that doesn't work try something else in logical steps. But this dude wanted us to be able to tell him an answer to this problem right NOW because the computer was half way across the fucking other side of the country!
Hehehehhehehheee JEEBUS!!
Heheheeeee I'm half way between being pissed off about people getting pissy at *me* about this shit, and just totally amused/surprised/disgusted that people are so damn dumb. Mostly amused. :)
In the future, when there are days that I feel stupid, I will think back on my time in tech support and feel like a freekin genius.
**
Okay, and I just got another call from a woman who was installing Windows 95. She got an error message saying that the PC couldn't read drive A and please re-insert the floppy. She wanted to know what to do.
Argh.
Please wait a moment while I come to your house and scooop the remainder of your brain out with a spoon.
First a guy calls us who wants some information on using multi language packs on Office 2000 which he was told isn't possible in the version he has. He couldn't accept this, so he rang me and he was told the same thing.
I'm training someone, so basically she's doing the talking and I'm telling her what to say by the way - that's why I'm saying "we".
So anyway, we tell him the same thing, and he's pissed off and ranting about how Microsoft sucks cos of their licensing schemes and how he doesn't believe that's the answer and keeps asking if she's sure. Yes we're fucking sure, you cockmuncher! It's not me that decides the licensing schemes!
So then he asks about Office XP and we have to tell him he can't do what he wants to unless he buys an Enterprise, Select, or Open license for Office. Oh boy, he didn't like this.
He starts going on about wanting to speak to a more experienced technician. I tell her to say that we are technicians, we don't generally deal with licensing issues, but we can put him through to the supervisor upstairs who knows all about licensing (and told me the same thing as I told him about the product being unavailable to him) but I would have to take a callback.
He wants to know when exactly she will call him and won't take anything for an answer. We can't put him straight through to her because most likely the phone will be left ringing because she's usually on the phone. Then he'd be even more pissed hehee... But he won't take that for an answer. We said we would take a call back and have her call him back ASAP, he wants to know WHEN, we say we can't tell him when, he wants to know WHEN. We finally send him through to another supervisor who doesn't know the info either, but can tell him to bite my ass.
*cackle*
The next guy sounded pissed off when we got him (yeah it's all MY fault your fucking Outlook Express won't work)... Now I have to stop for a second here and say what I really find STUPID about people who call tech support is people not being in front of the PC. I mean, you want support/help with something, you think you'd have it in front of you right? The nature of his problem is that it's one where you need to try something and if that doesn't work try something else in logical steps. But this dude wanted us to be able to tell him an answer to this problem right NOW because the computer was half way across the fucking other side of the country!
Hehehehhehehheee JEEBUS!!
Heheheeeee I'm half way between being pissed off about people getting pissy at *me* about this shit, and just totally amused/surprised/disgusted that people are so damn dumb. Mostly amused. :)
In the future, when there are days that I feel stupid, I will think back on my time in tech support and feel like a freekin genius.
**
Okay, and I just got another call from a woman who was installing Windows 95. She got an error message saying that the PC couldn't read drive A and please re-insert the floppy. She wanted to know what to do.
Argh.
Please wait a moment while I come to your house and scooop the remainder of your brain out with a spoon.
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hehe
Date: 2001-06-17 10:11 pm (UTC)Re: hehe
Date: 2001-06-18 11:32 pm (UTC)But yeah, I do work in MS tech support.. We do *everything* - all of the Office products, all of the Operating Systems apart from the server products...
Oh man, I've been there 6 months and I think I'm about ready to burn out in the next couple.. Luckily I'm studying for some more exams and will hopefully have the opportunity to move up in the company to somewhere that involves a LOT less talking on the phone in the future. :)
Mmmmmm server tech, that's what I want to do next.