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techrecovery2010-04-18 11:50 pm
synesthesiatic.livejournal.com) wrote in techrecovery2010-04-18 11:50 pm
... Boise and Anchorage are not the same place.
Just another day at your friendly ISP. Taken from my team's webchat server.
"I had a customer call in about an open speed issue in [Alaska market]. Customer's ticket ****** had the following notes:
"I am currently unaware of any parabolic or satellite equipment that will be able to increase the range of the modem. Current range is max 5 miles. The range needed to reposition to [ID Market] tower is 1827.07 miles. Per notes we are unable currently to provide the customer with any type of equipment to reposition modem to the suggested tower, so a truck roll was scheduled. Any information about the reason that this tower was suggested would be of great help."
"I had a customer call in about an open speed issue in [Alaska market]. Customer's ticket ****** had the following notes:
"I am currently unaware of any parabolic or satellite equipment that will be able to increase the range of the modem. Current range is max 5 miles. The range needed to reposition to [ID Market] tower is 1827.07 miles. Per notes we are unable currently to provide the customer with any type of equipment to reposition modem to the suggested tower, so a truck roll was scheduled. Any information about the reason that this tower was suggested would be of great help."
no subject