tier 3 support salary?

[kizayaen.livejournal.com]

I'm in talks with a company regarding a T3 support position for a specialized web portal. Anybody have a rough idea what kind of salary ballpark this might command in the Seattle area?

I know that there's a lot of variables impossible to factor in which would affect things, but since zero mention has been made of salary thus far in the interview process, I thought it might be worthwhile to see if any of you have a feel for the market.

Comments

[abstrak-tokatl.livejournal.com]

would depend on what you were working with. Since tier 3 means diffrent things to diffrent companies. i.e. no standard. when i worked for at&t worldnet tier 3.5 was level 2 chat support.

[marydell.livejournal.com]

I just got a salary guide thing in my email - it seems pretty accurate, based on my job & location anyway. You have to give an email address to get access but I think it's worthwhile.
hideously long link here (http://www.roberthalftechnology.com/portal/site/rht-na/template.PAGE/menuitem.4a0d362ee8e2dedda6e39d10b308dfa0/;jsessionid=vNPcLLCVsQ1hSV11BLqtWVdmQnJXF3kHJkww3lTpvbqCWsLmy4xR!1416152220!-1315591280?javax.portlet.tpst=b77bfef02f9ec86408b03d1002f3dfa0&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_Z=0&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_I=787628&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_A=RHTdsg10CO&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_request_type=directmarketing&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_H=1005115478&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_C=13133638&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_B=000017740&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_resetRequest=dmFormResetRequest&javax.portlet.prp_b77bfef02f9ec86408b03d1002f3dfa0_E=2&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken).

I pulled some info from the guide for you.

Here are the national salary ranges for web jobs, rounded to the nearest k:

Web developer, 57k-88k
Web admin, 55k-82k
Web designer, 50k-76k

and Help Desk Tier 3 is listed at 45k-57k

They say to multiply by 1.18 for Seattle, and they also list assorted skills like php or linux with percentages you should add to salary if those skills are part of the gig.

Stuff that would, in my opinion (I'm an IT mgr nowadays; former support desk person), also affect your asking price would be 1. are you on-call in addition to your normal hours 2. do you have to do any coding as part of support 3. does it use an unusual technology 4. do you have to work on a database as part of it. Any of those would drive the salary up.

Anyway, based on all that I'd say for a full-time job without a lot of extra crap you might ask for 60 to 65k; for a full-time job with extras or that requires ninja skillz you would want to aim for 70 to 75k, and if the company is one with a reputation for paying well and the job requires ninja skills, 80 to 85k.

[kizayaen.livejournal.com]

Awesome, this is all very good info.

Significant database analysis skills are involved, yes, so that'll work in my favour. Part of why I'm a strong candidate involves overseeing a lot of data ETL in my recent employment history. It's not a development position but there's a possibility that it could involve some hands-on with mapping tables or XML configuration files or whatnot -- it's hard to say without seeing their architecture. They're apparently starting a move to Amazon cloud services, which probably constitutes "unusual technology," though I can't claim it to them as one of my major selling points. It's just a job thing I'd be responsible for if I got the offer.

My bar isn't high for what I'd need to sign the paperwork -- it doesn't take a lot to beat unemployment insurance. But it's good to hear that there's a decent chance of making a real salary.

The company is Razorfish (http://en.wikipedia.org/wiki/Razorfish_(company)), who apparently got bought by Microsoft for their data and then resold to Publicis in France, and is now operating under Publicis' VivaKi division. I'd never heard of them, but who knows. I'd expect that in a chain of ownership including Microsoft that they've probably got serious financial capability. No clue how well they use it on their employees. I'm still looking to see if I can find any indication how they treat employees.

[heuteistmeintag.livejournal.com]

http://www.glassdoor.com/index.htm

[kizayaen.livejournal.com]

This is pretty much awesome in a hat.

[nightsinger.livejournal.com]

Holy crap, that's cool.

/resurrecting threads to say thanks for the awesome