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techrecoveryWhen I have my Boss her new PC some time ago I also gave her a Kensington track ball instead of a mouse. Funny when my new PC showed up on my desk it also had a Kensington track ball - but that is a different story.
Well the boss had been complaining that the track ball was behaving badly - skipping or not moving at all. I look, and the rubber contact for the up/down axis was falling apart. There was minimal to no contact between the ball & the x axis.
Since I was heading out the door & town for a conference, I be a nice guy and give her the track ball off of my PC; to worry about the situation when I return. No, I do not have funding to go purchase a replacement & we were only able to purchase two track balls.
Yesterday, as I was getting frustrated with using a M$ mouse and the crumbling track ball sitting on my desk staring at me and taking up space I get the urge to call their tech support & see what happens. Sure, my last call to Dell about the defective hard drive was not successful, but I have to at least try.
So I call yesterday afternoon.
And I get 'Steve' - who clearly is not a Steve and has a slight Indian accent.
I fear the worst - just like the Dell call a total brush off. Is this Steve going to be a Stew? [A Tao Of Steve reference there, BTW}
I give 'Steve' my email address & phone number, and then explain the situation.
'Steve' asks for the model & serial number. Then he tells me that they will be sending a new one out (which we should receive in 7 to 10 business days) and to mail the old one back when we receive the new one.
I was stunned. You mean I am actually going to get what I wanted? Wow! W00t!
As 'Steve' is telling me and I am writing down our incident number I wonder if the track ball actually shows up.
Is out sourcing overseas bad - hell yea. We need to take care of our own. It is the right thing to do. But for once, I think this have worked as it is supposed to.
x-posted from my own journal
Well the boss had been complaining that the track ball was behaving badly - skipping or not moving at all. I look, and the rubber contact for the up/down axis was falling apart. There was minimal to no contact between the ball & the x axis.
Since I was heading out the door & town for a conference, I be a nice guy and give her the track ball off of my PC; to worry about the situation when I return. No, I do not have funding to go purchase a replacement & we were only able to purchase two track balls.
Yesterday, as I was getting frustrated with using a M$ mouse and the crumbling track ball sitting on my desk staring at me and taking up space I get the urge to call their tech support & see what happens. Sure, my last call to Dell about the defective hard drive was not successful, but I have to at least try.
So I call yesterday afternoon.
And I get 'Steve' - who clearly is not a Steve and has a slight Indian accent.
I fear the worst - just like the Dell call a total brush off. Is this Steve going to be a Stew? [A Tao Of Steve reference there, BTW}
I give 'Steve' my email address & phone number, and then explain the situation.
'Steve' asks for the model & serial number. Then he tells me that they will be sending a new one out (which we should receive in 7 to 10 business days) and to mail the old one back when we receive the new one.
I was stunned. You mean I am actually going to get what I wanted? Wow! W00t!
As 'Steve' is telling me and I am writing down our incident number I wonder if the track ball actually shows up.
Is out sourcing overseas bad - hell yea. We need to take care of our own. It is the right thing to do. But for once, I think this have worked as it is supposed to.
x-posted from my own journal
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