On the subject of time.

[leetmasterjames.livejournal.com]

The shop I work at is behind, Its been this way since the Monday after Thanksgiving. Behind defined as we start on you system in 4-10 days (at best) instead of our normal 2-3 (frequently less).

So when someone drops off a system I tell them, "I wont start on this system until at least *a specific day 4-10 days from now, the work will likely take X many days once started*." They then call in several days later but far short of the minimum start day and become upset about the delay. Its not like I warned them with an exact day that the system would be started. Oh, yeah I did. if they dont want to wait, why didnt they take it elsewhere.

Oops I forgot these people dont listen to anything we say anyway. Some days I m not sure why I even bother warning them.

Comments

[lunatic59.livejournal.com]

Tell them that when they call, you must pull thier machine out of queue to check its status and if it has not yet been started, it must go to the END of the current work queue adding an additional 4-10 days to the delay.

[natalie-i-am.livejournal.com]

Same reason for all disclaimers.
The unwritten 11th Commandment "Thou Shalt Cover Thine Rear from Disgruntled Customers"

[lilnekochan.livejournal.com]

I highly approve of this ^_~

[notthebuddha.livejournal.com]

Working at a place with people lining up to keep you secure that you'll have work to do for the next week is not to be sneered at. Put the date on the receipt that you give them for their computer, that they will of course lose but without preventing your butt from being covered as if by a triple layer of shag carpet.

[leetmasterjames.livejournal.com]

Dont get me wrong, im not sneering at the work, im annoyed at the couple of morons that just dont get it. Most of my clients understand that tons of computers means a delay.

[notthebuddha.livejournal.com]

even morons have money, and moron friends they can influence to bring their computers in, or not. I totally understand the need for validation that pwning a customer feeds, but getting to take their money again and again and again can be just as sweet.

[tuba-man.livejournal.com]

I'm a big fan of the amendment to the 11th commandment: "... IN WRITING."