HAET

[mellay.livejournal.com]

ugh.
i am going to scream if this guy starts flipping out again when i ask him to hit f2. "HIT F-WHAT??!"
ugh.
you are giving me a headache.
reinstall your SYNCING SOFTWARE, CALL SAMSUNG, AND GET OFF MY DAMN PHONE.
YOUR USB PORTS WORK FINE.


i hate you.

Comments

[zig-mover.livejournal.com]

So if you start to maybe help someone with a product that you don't really support, at what point in the call do you say, "we don't support this."

People will always be like.. "well you've been helping me with it for the last 10 minutes!"

It's tough.

[mellay.livejournal.com]

i told him at the beginning of the call i could not troubleshoot his syncing cradle or pda. he insisted his usb ports were screwed. i ran diags on usb ports, tried supported usb hardware, and they worked fine.


...and yet, he still insisted it was "our" fault that his usb ports work, but not with that specific unsupported device.